Prices
To calculate the price of a service over the phone we apply an average size of rooms. We can change the initial quote if the customer changes their requirements or after we inspect the property.
Guaranteed services
Our end of tenancy is the only guaranteed service we offer to our customers. Its guarantee lasts for 48 hours. If our cleaners didn’t clean all the areas of the property, the Client can demand a re-clean within this period. In that case we will resend the team that first cleaned the premises for an inspection and re-clean.
Payment methods
You must pay immediately after the cleaning session is over, unless something else has been agreed by the company. Payment should be made in cash to the cleaning team before they leave the building.
If the Company and Client agree upon another payment method such as bank transfer, it should be arranged in advance at least a day before the scheduled service. We have the right to annul an appointment if the said customer does not succeed in transferring the money in advance.
Cancellations
You have the right to cancel an appointment. If you want to avoid cancellation fees, however, you must do so at least a day before the cleaning.
If your property seems to be hazardous to our cleaning operatives and their well being, we have the right to cancel an appointment or refuse to do the cleaning.
In cases of an accident or circumstances not expected by our cleaning team, we have the right to reschedule or cancel the service.
Claims
Once the cleaners have done their jobs, no refund claims shall be accepted.
Unless a written complaint is sent to the Company within 24 hours of the cleaning session, all services will be considered successful. If the Client decides to send a written notice to us, it should contain all the details of the complaint. We promise to send a team to investigate the matter and resolve it to the fullest satisfaction of the customer or at least to the accepted standards.
You therefore agree to let the cleaners back to provide a re-clean of any missed areas disputed in the written complaint.
Careful as our operatives are, they may break something. In this case we try to replace the items with their identical copies if possible. Which is why we recommend you store away every item that has sentimental or monetary value to you and your family or not to assign the operatives to clean it.
Within 24 hours of the claim we may ask you to ensure access to the property so that we can fix the problem.
Our company is not liable for any damages that occurred because you decided to put pieces of furniture on a wet carpet.
If your carpet shrinks as a result of ill-fitting, we will not be held responsible for this.
If in the property there is an existing damage such as burns, spillages, stains, etc. that cannot be fully cleaned or removed with standard cleaning products and techniques, we shall not be held responsible for it.
We promise to do our best to clean all your appliances to a high standard. But we shall not be responsible for dirt built up on items and appliances that have not been cleaned since the purchase.
You must defrost your freezer in advance. Otherwise we are afraid we will not be able to clean it thoroughly.
Waste collection is not included in our Professional and Basic Gardening.
If you are still present in the premises at the time of the scheduled End of Tenancy Cleaning or if you have not removed your furniture, this service cannot be guaranteed by us.
Access
In the property where one of our services will be performed, there must be running water and electricity. If you fail to provide the latter, you must pay a non-refundable fee equivalent to £60.
You must ensure access to your property at the time of the cleaning. If you choose to give us a key, it should be able to open and close every lock effortlessly. If you fail to ensure access to the premises where the cleaning must be performed, you will be charged a non-refundable fee equivalent to £60.
Our Regular Domestic Cleaning
As far as our regular domestic cleaning is concerned, you can pay the assigned maid or cleaning team after every cleaning session, the payment being made in cash.
If you insist on meeting the cleaner, you shall pay £10 for their time and travel expenses.
Our clients are responsible for providing all the detergents, materials and cleaning equipment.
It is important to note that once we schedule a day and time of the week for our regular visits, there is no going back. Meaning all appointments are meant for the same time every week.
None of our regular services can be rescheduled. We cannot afford to provide a maid at a day different than the one previously scheduled.
If you need to cancel an appointment you should do so as early as 24 hours before the scheduled cleaning session. If you don’t inform us about the change of plans, you must pay a cancellation fee, which corresponds to the full charge of the cleaning service.
We have a minimum for our domestic services. Weekly cleaning sessions have a minimum of 2 hours; fortnightly cleaning sessions have a minimum of 3 hours.
You must ensure access to your property at the time of the cleaning.
We prefer that our clients give our cleaners a spare key for the property.
Minimum charges
48 GBP minimum for our Carpet and Upholstery service.
36 GBP or 3 hours minimum for our One Off service.
50 GBP minimum for our Gardening (money is valid per session)
Every customer should know that our discounts are only valid for services whose charges are above the minimum. Hourly based cleaning sessions are not included here.
We shall not be liable for any changes, cancellations or rearrangements that may occur in our services due to circumstances that are not dependable on us and not under our control, which turn out to be an obstacle for our team.
Once the cleaning teams have performed the cleaning, no compensation or refund claims will accepted.
If the Company and Client agree another payment method such as bank transfer, it should be arranged in advance at least a day before the scheduled service. We have the right to annul an appointment if the said customer does not succeed in transferring the money in advance.